Privacy Policy
Last updated: September 4, 2026
PetHub ("we", "us", "our") operates the website pethub1899.xyz (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.
1. Information We Collect
We collect the following types of information to provide and improve our service:
- Account & Order Information: name, email address, shipping address, phone number, and order details when you place an order or submit a quote request.
- Payment Information: payment data is processed by our third-party payment processor (PayPal). We do not store your full credit card or bank account number on our servers.
- Usage Data: pages visited, time spent, referrer, browser type, and device information, collected through cookies and Google Analytics.
- Communications: any messages you send us through contact forms, email, or chat.
2. How We Use Your Information
We use the collected data for the following purposes:
- To process and fulfill your orders, including shipping and customer support.
- To communicate with you about orders, products, and promotional offers (only if you opt in).
- To improve our Site, products, and customer experience.
- To detect and prevent fraud or abuse.
- To comply with legal obligations.
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some parts of the Site may not function properly without cookies.
We use the following third-party cookies:
- Google Analytics: to understand how visitors use our Site (anonymized IP).
- PayPal: to process secure payments.
4. Sharing Your Information
We do not sell your personal information. We may share data with:
- Payment processors (PayPal) to complete transactions.
- Shipping carriers to deliver your order.
- Analytics providers (Google Analytics) to understand Site usage.
- Law enforcement when required by law.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 5 years for tax and warranty purposes.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, please contact us at henry@pethub1899.xyz. We will respond within 30 days.
7. International Data Transfers
PetHub is based in China. By using our Site, you understand that your information may be transferred to, stored, and processed in China and other countries where our service providers operate. We take appropriate safeguards to protect your data in accordance with this Privacy Policy.
8. Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you are a parent and believe your child has provided us with personal data, please contact us.
9. Security
The security of your data is important to us. We use commercially reasonable safeguards (HTTPS, encrypted payment processing, access controls) to protect your personal information, but no method of transmission over the Internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: henry@pethub1899.xyz
- Address: Jinhua, Zhejiang, China